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Bryant's Response to COVID-19

HIGHLIGHTS
BRYANT'S RESPONSE TO COVID-19
  Providing Essential Products and Services
As we navigate the evolving circumstances surrounding the novel coronavirus (COVID-19), we are taking actions aligned with the latest information and global guidance to protect our employees and serve you. 

As a valued customer, we are committed to keeping you informed and to being the reliable resource you have come to expect. The following is a quick recap to help provide you with tools and information that you may find helpful during this time.
 

  Operations Update
Operations at our Collierville manufacturing plant resumed on April 6. The Indianapolis manufacturing plant will resume operations on Monday, April 13 as we adjust inventory. Please also note, our manufacturing plants in Mexico are open and operational. 

Our distribution centers remain open. We have several weeks of inventory on hand and have and will continue to ship orders as planned.  
 

  Warranty Update 
Effective April 1, 2020, there will be a 30-day suspension in parts returns for Residential and Commercial parts with two exceptions (parts need to continue to be returned):

  • Danfoss
  • Carlyle

All other parts should be scrapped by the distributor or dealer during the 30-day suspension pursuant to applicable law. We will not be updating any of the part disposition coding in ServiceBench® so it is critical for this to get communicated to all of our service providers.  

We will continue to monitor the situation and will communicate updates as they are available.
 

  Financial Promotion 
In response to contractor needs for a “no cost” and “easy-to-use” financing program for consumers during the COVID-19 pandemic and recovery, Bryant has teamed up with Wells Fargo to offer a special financing offer from April 4 to May 31. READ MORE HERE.
 
  CARES Act 
The historic Coronavirus Aid, Relief and Economic Security Act (CARES) was enacted on March 27, 2020 and creates new programs to help impacted businesses and workers deal with COVID-19 and related shutdowns. Regardless of the size of your organization, it’s important to know where to go for information. READ MORE HERE. 
MARKETING
New Launch Kit Available
The marketing launch kit contents for the Bryant® EvolutionTM 26 AC & 24 HP are now available on HVACpartners. Materials such as product videos, product FAQs, sales presentations, key messaging talking points, and product photography are available to help you become an expert in our latest technology. Look for the physical versions of these kits to arrive soon.
 
Ad Kit Materials Available Now
We are pleased to announce the 2020 ad kits are now available in HVACpartners. You'll find advertising materials for use in your local market and updates to the brand guidelines and logos, among other things. Be sure to check them out today. 
 
Indoor Air Quality
People spend up to 90% of their time indoors breathing in air that is likely more polluted than the air outdoors.* Poor air quality causes discomfort, health problems, home damages and even higher energy costs when your system runs inefficiently. Learn about how our air purifier can help reduce select bacteria and viruses that can trigger allergies or asthma or cause other airborne aliments.** SEE MORE HERE.

*https://cfpub.epa.gov/roe/chapter/air/indoorair.cfm
**Based on third-party testing (2012, 2007) showing >99% kill rate for common cold surrogate, Streptococcus pyogenes and human influenza. Not tested for the novel coronavirus (SARS-CoV-2) that causes COVID-19.

 

BFAD Scorecards Live
The online 2021 BFAD Awards scorecard is now live on HVACpartners. Distributors can enter real-time purchase data and any program data not pre-populated by Bryant, allowing Factory Authorized Dealers to track their progress with the scorecard metrics. Access the online BFAD scorecard portal today.

 

 
 

TRAINING

Spring is in the Air

Spring is the time for new growth; take the time to grow your employees. Start by growing your customer service representatives with the Build an Unstoppable Call Handling Team online series presented by Power Selling Pros. These courses will provide your call-handlers the tools to master the most important elements of phenomenal customer service. Find these and other helpful online trainings on My Learning Center.

New Online Training

My Learning Center has new online training available, register today! 

 


 

HVAC Onboarding Live

Each class consists of two, four hour live instructor-led online sessions. To learn more, check out this video.

Courses developed and presented by third-party trainers. Bryant not responsible for course content.

 

New Technician Learning Paths 

My Learning Center has developed specific Technician Learning Paths, a one-stop-shop for online training. Sign-up today and have access to the courses for 365 days! Earn factory hours and NATE hours, click on this flyer to learn more.