HVAC Service Technician – Level II

Duties & Responsibilities

REPORTS TO: HVAC SERVICE MANAGER

CORE RESPONSIBILITIES:

• The Service Technician will be responsible for the replacement of HVAC units which may include electronic and mechanical components.
• Inspecting, performing equipment repairs and replacements for our customers’ heating, cooling and ventilation systems.
• Maintenance of, repairs to and installation of HVAC duct work including flexible ducting and sheet metal due to improper installation or defects.
• Maintenance and recycling of CFC or HCFC refrigerants.
• Installation of low voltage connections to HVAC components and installation of HVAC system automation components per commercial or residential applications
• Travel to homes and businesses on a daily basis as scheduled. (Out of town & overnight required at times).
• Ability to offer products & services to customers, (IAQ, upgrades, replacements, extended warranty, maintenance contracts, etc.)
• Keeping detailed records of customer’s appointments and payment transactions including invoices using Comfort System’s assigned management software and equipment.
• Demonstrating strong verbal and written communication skills, ability to explain complex HVAC issues with customers in a way they can relate.
• Being punctual and adhering to a daily schedule with multiple appointments in different locations and demonstrate a team-driven and accountable work ethic to our growing staff.
• Mentor, support and participate – Ride & Show Apprentice. You are vital to ensure that the next generation of workers maintain the skill level, work ethic and professionalism you offer as a role model.
• Participates on our On-Call Service Team – 24 / 7 Service after hours. (Requires rotating weeks of evening and weekend hours including holidays. There is extra pay during your week on the rotation).
• Be able to understand and analyze the customer’s entire HVAC needs and be able to recommend and close on sales of related HVAC products, services and equipment.

Requirements

CORE COMPETENCIES:

• Organization: Utilize strong organizational skills
• Communication: Display strong written and oral communication skills and employs effective listening skills. Both with Comfort Systems of MT’s customers and team members.
• Problem Solving: Analyze problems and make sound decisions in a timely manner based on objectives, risks, implications and costs. Develop an understanding of the client’s needs, wants, preferences and personality.
• Communicate candidly and up front when assistance is required.

EDUCATION AND EXPERIENCE:

• Individuals must have technical knowledge of HVAC systems and installation, the ability to read and understand mechanical drawings as well as HVAC wiring diagrams, a valid driver’s license with a clean driving record, access to their own tools, good communication skills, have a very positive attitude, exceptional self-motivation and time management skills, attention to detail, strong work ethic, exceptional problem-solving and critical thinking skills, ability to handle physically challenging workload, availability to work evenings and weekends, possess a clean and professional appearance and excellent customer service skills. MUST be a self-starter and able to work in a team as well as on their own. Additionally, a high school diploma or GED is required.
• Must have at least five (5) years of experience in HVAC.
• 4 year college degree preferred but not required or equivalent OJT or Vocational Schooling, Preferable concentration in HVAC Service Industry.
• Must have passed or be willing to obtain EPA Certification (Universal), the U.S. Environmental Protection Agency 608 certification exam /cert.
• NATE Certification or willing to obtain within 6 months. Continued education and company support.

CANDIDATE PROFILE:

• A self-starting highly motivated and goal oriented individual.
• Excellent attention to detail with emphasis placed on quality.
• Very organized with a systematic approach to achieve accuracy and efficiency.
• Well-developed interpersonal skills.
• Professionally and technically competent.
• Confident, assertive, ethical and ambitious.
• Analytical with the ability to examine issues from multiple viewpoints.
• Work well with others.
• Job Type: Full-time
• HVAC Service Technicians can advance to any position within the Company provided the employee shows continued interest in learning and has completed the required training for advancement.

Benefits & Perks

• Competitive wages start at $33.00 per hour DOE.
• $1000 Sign on bonus available – DOE
• Company Cell phone & iPad
• Continued education
• Company supplied vehicle (for work purposes)
• Employee referral bonus program.
• Medical Insurance – we pay 60% of your health insurance premiums (health insurance is available the first day of the month after your first 60 days).
• Dental, Vision, Accident Insurance are also available.
• 401K Plan
• All employees are eligible to advance to any position within the Company provided the employee shows continued interest in learning and has completed the required training for advancement.
• 6 paid Holidays after one year of employment
• 40 hours vacation time after one year of employment, increasing yearly, Max: 80.0 HRS
• Our family of employees participate in hunting trips, camping trips, BBQ’s and other fun activities throughout the year.
• Employee Recognition Program that provides bonuses and / or paid time off when employees provide exceptional service to the company and our customers.